- General Info
ORDERS: Orders are accepted via email or fax. Email orders to firstname.lastname@example.org
SET-UP CHARGE: $50.00/v FOB: New York
ACKNOWLEDGMENTS: All orders are promptly acknowledged upon receipt via fax. Ship dates will be noted on the acknowledgment. Any discrepancies must be dealt with at that time.
CREDIT CARDS: MasterCard and Visa are accepted for prepayment only (at time of order placement).
ELECTRONIC ARTWORK: We prefer an EPS file in Adobe Illustrator or Corel Draw, with text converted to vector or curves. We use a PC platform. However, we can also accept art in TIFF or JPEG files and work with Adobe Photoshop or Microsoft Word. Please call for details.
ARTWORK E-MAIL: email@example.com Include your PO number in the subject line.
PROOFS: Via e-mail or fax, no charge. On sample item, a flat rate charge of $25.00 plus shipping will apply. Production time will begin after approval of proof.
TYPESETTING OR ARTWORK: Straight line computer generated type or alterations will be done at no charge. We require sharp and clear logos. Any intricate work or vectorization can be send out for a $25.00/v charge.
PRODUCTION TIME: Standard service is 5-7 days. 3 Day Service is available upon request at no extra charge. 24 hour service is available by adding 25% to price of item. Service is based on a five day work week not including holidays. Production time will begin after approval of credit and proof.
OVER OR UNDER-RUNS: On one color imprint, Quality World ships exact quantities. Should we over-run, we will not bill you for them. On multi color jobs, we reserve the right to ship up to 5% over or under and will bill accordingly.
PMS COLORS: On all items, $20.00/v. On bags, $60.00/v. We cannot guarantee an exact PMS match. We will come as close as possible. Surface of item to be printed can slightly distort the PMS color. (Especially black or dark colors).
PRICING CHANGES: Due to the instability of overseas raw material prices and the fluctuation in currency, which is beyond our control, we on occasion reserves the right to amend our prices. Should we have to amend any price, we will update our website immediately. We are not responsible for pricing or information errors found in third party publications (i.e. ESP, SAGE, PMDM, etc.). We have no control over these sites. Always confirm prices with our website.
LESS THAN MINIMUM: Half of lowest quantity amount listed for that item, add $40.00/v extra.
SHIPPING: FOB New York. UPS Ground unless otherwise indicated on order. All shipments will be insured and charges will be included in shipping costs. Factory cannot be responsible for meeting deadlines on UPS standard service due to shipping delays. For special occasion dates we suggest using air service. For dropships, add $10.00/r per location. For parcel post or priority mail add $5.00 per order for delivery to post office. Handling charge of $3 per carton will be applied to all orders using their own or 3rd party UPS/FedEx Air account number.
CO-OP PROGRAMS AND LARGE QUANTITIES: We offer very competitive pricing - call for a custom quote.
ADDITIONAL COLORS/LOCATIONS: Add $50.00/v setup charge, plus .25/v running charge. Tote bags and lanyards, add $50.00/v setup plus .40/v running charge
CANCELLATIONS OR CHANGES: All orders are considered firm and can only be cancelled or changed in writing via fax. Any items imprinted before cancellations or change will be billed accordingly.
POLYBAGGING: Most products may be inserted in individual poly bags for .10/r each.
SAMPLES AND CATALOGS: Reasonable amounts of additional catalogs, special sheets and samples will be sent free of charge. Small items can ship via post at no charge. To request UPS or FedEx, please supply us with your account number. Large items can only be shipped via UPS or FedEx.
RETURNS: The factory must be notified prior to return of merchandise. Any defective merchandise will be immediately replaced or a credit issued. Credit will be issued only for actual quantity returned.
UN-IMPRINTED MERCHANDISE: End quantity prices. Ship in one day. Minimum order half of lowest quantity listed.
DISTRIBUTOR SELF PROMOTIONS: 10% off EQP with a minimum quantity of lowest listed amount. Set-up charge of $20.00 net. For a less than minimum quantity order, please add $32.00 net.
REPEAT ORDERS: Send copy of original artwork and specify our invoice by number. A set-up charge of only $25.00/v will apply. To match the exact imprint color, you must send an actual sample from the original order.